Privacy Policy

This Privacy Policy describes how 1Up Retro Clothing (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from oneupretroclothing.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

By using any of our Services, you agree to the collection and use of your information as outlined in this policy. If you do not agree, please refrain from using our Site or Services.

1. Information We Collect

To provide you with the best experience, we collect information from various sources:

a) Information Provided Directly by You

• Contact Details: Name, shipping address, billing address, phone number, and email.
• Order Information: Items purchased, sizes, styles, and payment confirmation details.
• Account Details: Usernames, passwords, and saved preferences if you create an account.
• Customer Support: Records of communications when you contact us for assistance.

b) Automated Data Collection (Cookies)

We automatically collect data about your interaction with our Site via cookies and pixels:

• Device Data: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, products viewed, time spent on site, and items added to cart.

c) Information from Third Parties

We receive limited data from trusted partners to process your orders:

• Payment Processors: (e.g., Stripe, PayPal) We receive transaction confirmations and the last 4 digits of your card (we do not store full card numbers).
• Logistics Partners: Shipping updates and delivery confirmations from carriers.

2. Use of Your Personal Information

We use your data for the following essential purposes:

• Fulfillment: To process payments, ship orders, and handle returns/exchanges.
• Communication: To send order updates and respond to support inquiries.
• Security: To detect and prevent fraudulent transactions and protect our customers.
• Marketing: With your consent, we send newsletters and targeted offers (you may opt-out at any time).

3. Disclosure of Information

We do not sell your personal information. We only share data with service providers necessary for our operations, such as:

• Cloud hosting and e-commerce platforms (e.g., Shopify).
• Payment gateways and shipping couriers.
• Professional advisors and legal authorities when required by law.

4. Your Privacy Rights

Depending on your location (such as California or the EEA), you may have the following rights:

• Right to Access: Request a copy of the data we hold about you.
• Right to Deletion: Request that we erase your personal information.
• Right to Correction: Ask us to update inaccurate information.
• Right to Opt-Out: Withdraw consent for marketing communications.

5. Data Security & Retention

We implement industry-standard security measures to protect your data. We retain your information only as long as necessary for business operations or legal requirements (e.g., tax and audit purposes).

6. Contact Us

For questions regarding this policy or to exercise your privacy rights, please contact our Data Privacy team:

• Email: support@oneupretroclothing.com
• Phone: +1 (916) 306-8863
• Store Address: 3400 Broadway, Suite 140, Sacramento, CA 95817
• Trading Name: 1Up Retro Clothing
• Legal Name: We Can Custom LLC
• Registered Office Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
• Support Hours: Wed–Sun, 11:00 AM–5:00 PM PST