Privacy Policy
Last Updated: August 20, 2026
This Privacy Policy explains how 1Up Retro Clothing (“we,” “us,” or “our”) collects, uses, shares, and safeguards personal information when you visit oneupretroclothing.com, make a purchase, contact us, or otherwise use our services. By using our website or services, you acknowledge the practices described in this policy.
Quick Reference
| Topic | Summary |
|---|---|
| Information collected | Contact, order, account, payment-status, device, usage, and customer-support information. |
| Why we use it | To operate the site, fulfill orders, communicate with customers, prevent fraud, and improve our services. |
| Who may receive it | Service providers that support hosting, checkout, payments, shipping, communications, and site operations, plus parties required by law. |
| Cookies | We and our service providers may use cookies and similar technologies for site functionality, preferences, analytics, and marketing where enabled. |
| Your choices | You may request access, correction, deletion, or marketing opt-out, subject to applicable law and legitimate retention needs. |
| Privacy contact | support@oneupretroclothing.com or (916) 306-8863. |
1. Information We Collect
We may collect information you provide directly, including your name, email address, phone number, billing and shipping addresses, order details, messages, reviews, and preferences. If you create an account, we may also collect account credentials and order history. Payment credentials are handled through the payment services available at checkout; we receive the information needed to confirm and manage the transaction, such as payment status and transaction reference information.
We may automatically collect technical and usage information, such as IP address, browser type, device information, operating system, referring page, pages viewed, dates and times of access, cart activity, and general location inferred from IP address. We may receive related information from service providers involved in payment, shipping, communications, analytics, or fraud prevention.
2. How We Use Personal Information
We use personal information to operate and secure our website; process, fulfill, and deliver orders; provide customer support; communicate order, shipping, and service updates; detect and prevent fraud or misuse; comply with legal and accounting obligations; and improve our products, services, and customer experience.
Where permitted by law and subject to your choices, we may use your contact information to send marketing communications. You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us. Transactional and service messages may still be sent when necessary to manage an order or account.
3. How We Share Information
We may share personal information with service providers that perform services on our behalf, including website hosting, e-commerce functionality, payment processing, shipping, customer communications, fraud prevention, analytics, and professional services. These providers may use information only as needed to perform their services or as otherwise permitted by their own applicable terms and policies.
We may also disclose information when we reasonably believe it is necessary to comply with law, respond to a lawful request, enforce our policies, protect the rights, safety, or property of 1Up Retro Clothing and others, or address suspected fraud or security incidents. If our business is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
4. Cookies and Similar Technologies
Our website and service providers may use cookies, pixels, local storage, and similar technologies. These tools may support essential functions such as checkout and account sessions, remember preferences, measure performance, understand site traffic, and, where enabled, measure the effectiveness of marketing activity.
You can manage cookies through browser settings and any consent tools made available on our website. Disabling certain cookies may affect site features, including shopping-cart and checkout functionality. For third-party tools, please review the privacy choices provided by the relevant provider.
5. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, accounting, tax, dispute resolution, security, and legal obligations. Retention periods vary based on the type of information and the reason it was collected.
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, transmission, or storage system can be guaranteed completely secure. Please use care when sharing personal information online and notify us promptly if you believe your account or transaction information has been compromised.
6. Your Privacy Rights and Choices
Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information we hold about you. You may also have the right to object to or limit some processing, withdraw consent where processing is based on consent, or opt out of certain marketing activity. These rights are subject to applicable law and exceptions, including recordkeeping, fraud prevention, and legal obligations.
To submit a privacy request, email support@oneupretroclothing.com with “Privacy Request” in the subject line or call (916) 306-8863. We may need to verify your identity before completing a request. We will respond within the time required by applicable law.
7. California Privacy Notice
California residents may have rights under applicable California privacy law, including the right to know, correct, delete, or limit certain uses of sensitive personal information, subject to legal exceptions. If California law gives you an applicable right to opt out of a sale or sharing of personal information, we will provide the required notice and mechanism on our website. This policy does not limit any non-waivable rights under California law.
8. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information without appropriate consent, contact us so we can review and take appropriate action.
9. Third-Party Links
Our website may link to third-party websites, social media services, or payment and delivery providers. Those services have their own privacy practices, and we are not responsible for their content, security, or policies. Review their policies before providing information to them.
10. Changes to This Policy
We may update this policy when our practices, technology, service providers, or applicable legal requirements change. We will post the revised policy with a new “Last Updated” date. Where required, we will provide additional notice of material changes.
11. Contact Us
For privacy questions or requests, contact 1Up Retro Clothing at support@oneupretroclothing.com, (916) 306-8863, or 3400 Broadway Ste 140, Sacramento, CA 95817, USA. Support hours are Thursday–Sunday, 11:00 AM–5:00 PM Pacific Time.
