Shipping Policy
Last Updated: August 20, 2026
At 1Up Retro Clothing, we work to pack and send each order with care. This Shipping Policy explains our processing period, domestic and international delivery estimates, tracking process, and the steps to take if there is a delivery issue.
Quick Reference
| Topic | Summary |
|---|---|
| Order processing | 3–5 business days before shipment. |
| Domestic standard shipping | $6.99 USD for orders under $99.00; estimated transit time 5–10 business days. |
| Domestic free shipping | Free for qualifying orders of $99.00 or more; estimated transit time 5–10 business days. |
| Order cut-off | 5:00 PM Pacific Time. Orders placed later begin processing on the next business day. |
| International delivery | Available where offered at checkout; estimated transit time is generally 10–20 business days after processing. |
| Tracking | A shipment-confirmation email with tracking details is sent after dispatch when tracking is available. |
| Damage reporting | Notify us within 48 hours of delivery and preserve the original packaging. |
1. Domestic Shipping Rates and Delivery Estimates
We offer the following domestic shipping options for orders delivered within the United States:
| Shipping Method | Order Value | Rate | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Under $99.00 | $6.99 USD | 5–10 business days |
| Free Shipping | $99.00 and over | Free | 5–10 business days |
Transit time begins only after the 3–5 business-day processing period is completed. Delivery estimates are not guaranteed and may change because of carrier operations, weather, holidays, address issues, or other circumstances outside our control.
2. Order Processing and Fulfillment
Please allow 3–5 business days for us to review, prepare, package, and hand your order to the carrier. Our order cut-off time is 5:00 PM Pacific Time. Orders placed after that time, on weekends, or on public holidays will begin processing on the next business day. Business days are Monday through Friday, excluding public holidays.
Some personalized, made-to-order, limited-edition, or high-demand items may require additional preparation time. If a material delay affects your order, we will make reasonable efforts to contact you using the email address supplied at checkout.
3. International Shipping
International delivery may be available for destinations shown at checkout. Shipping charges and delivery estimates are calculated from the destination, package details, and available service. In most cases, estimated international transit is 10–20 business days after processing, but customs review and local delivery conditions can add time.
Import duties, taxes, VAT, brokerage fees, and other destination-country charges are not included unless expressly shown at checkout. The recipient is responsible for those charges and for complying with local import requirements. Please check with your local customs authority before ordering if you have questions about potential fees.
4. Shipment Confirmation and Tracking
When your order is dispatched, we will send a shipment-confirmation email to the address used at checkout. Where the selected carrier provides tracking, that email will include the tracking number or a tracking link. Carrier scans may take time to appear after a package is handed off.
5. Delivery Delays
Delivery dates are estimates, not promises. Carrier backlogs, severe weather, customs processing, peak-season volume, incomplete delivery information, and public holidays can affect delivery. If a domestic order has not arrived within 20–25 business days after shipment, please contact us with your order number and tracking information so we can investigate.
6. Address Accuracy and Undeliverable Packages
Please review your shipping address before completing checkout. You are responsible for providing a complete and accurate name, street address, apartment or suite number where applicable, city, state or province, postal code, country, and contact information. 1Up Retro Clothing is not responsible for a delay, loss, or failed delivery caused by incomplete or incorrect information supplied by the customer.
If a package is returned to us because of an address error or failed delivery, we will contact you when possible. Reshipment may require payment of a new shipping charge.
7. Lost, Missing, or Marked-Delivered Packages
If a carrier shows that a package was delivered but you cannot locate it, first check the delivery area, household members, building management, and the carrier’s delivery notice. Then contact us promptly with the order number and tracking details. We may assist with a carrier inquiry, but carrier findings and any available shipment protection terms will inform the final resolution.
8. Damaged or Incorrect Items
If an order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery. Include your order number and clear photos of the product and all packaging. Keep the original packaging until the matter is resolved, as it may be needed for a carrier claim. See our Return & Refund Policy for the applicable resolution process.
9. Shipping Restrictions
Each order ships to one address. Delivery options, PO Box availability, military-address availability, local pickup, and carrier selection depend on the checkout options and the destination. We reserve the right to cancel or contact you about an order when a requested delivery method cannot be supported.
10. Shipping Support
For shipping questions, contact 1Up Retro Clothing at support@oneupretroclothing.com or (916) 306-8863. Our customer-support address is 3400 Broadway Ste 140, Sacramento, CA 95817, USA. Support hours are Thursday–Sunday, 11:00 AM–5:00 PM Pacific Time.
11. Policy Updates
We may change this policy when our shipping operations, carriers, or applicable requirements change. The current version will be posted here with an updated date. This policy should be read with our Return & Refund Policy, Payment Policy, Cancellation Policy, Privacy Policy, and Terms of Service.
