Shipping Policy
Last Updated: March 26, 2026
At 1Up Retro Clothing, we are committed to getting your vintage pieces to you safely and efficiently. Please review our shipping policy below to understand our process and delivery timelines.
1. Shipping Rates & Delivery Estimates (USA)
We offer transparent flat-rate shipping for all domestic orders within the United States.
| Shipping Method | Order Value | Rate | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Under $99.00 | $6.99 | 5–10 Business Days |
| Free Shipping | $99.00 and Over | FREE | 5–10 Business Days |
Transit time begins after the 3–5 day processing period is completed.
2. Order Processing & Fulfillment
Processing Time: Please allow 1–3 business days for our team to inspect, package, and prepare your order for shipment.
Order Cut-off Time: Orders placed before 5:00 PM (PST) on a business day will begin processing that same day. Orders placed after 5:00 PM PST, on weekends, or on holidays will begin processing on the next business day.
Operating Days: Monday to Friday (excluding public holidays and weekends).
Business Hours: 9:00 AM – 5:00 PM PST
Note: All delivery timeframes shown on our website are estimated only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, peak seasons, and other factors outside our direct control.
3. International Shipping
We ship worldwide! International rates and delivery times are calculated at checkout based on your location and package weight.
Estimated Transit Time: 5–10 business days (depending on destination)
Shipping Carriers: We work with trusted international partners including DHL Express, Australia Post, Canada Post, and other local delivery partners.
Tracking Visibility: For some international destinations, tracking visibility may be limited after the package is transferred to a local delivery partner.
Customs & Duties: Any import taxes, customs fees, VAT, or other destination-related charges are the sole responsibility of the customer. These charges vary by country, so we recommend checking with your local customs office before placing an order.
4. Shipping Carriers
We work with trusted shipping partners to deliver orders safely and efficiently. Depending on the destination and fulfillment location, your order may be shipped by one or more of the following carriers:
United States:
- USPS (United States Postal Service)
- DHL US
- DHL Parcel
International:
- Australia Post
- Canada Post
- DHL Express UK
- YunExpress
- Yanwen
- Other local delivery partners
5. Shipment Origin
To improve fulfillment efficiency and delivery speed, orders may be shipped from different fulfillment locations depending on product availability and shipping destination. Your order may ship from our Sacramento location or from fulfillment partners.
6. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package
You can also track your order on our Order Tracking Page at https://www.oneupretroclothing.com/order-tracking/ or via the courier’s website.
7. Delays and Delivery Issues
While we aim to deliver orders within the estimated timeframes, delays may occur due to circumstances outside our direct control, including but not limited to:
- Weather disruptions
- Carrier delays
- Customs inspections or import procedures
- High shipping volume during peak seasons
- Incomplete or incorrect shipping information provided at checkout
- Public holidays
Carrier delays are outside our direct control, and delivery estimates should not be considered guaranteed delivery dates.
If your order has not arrived within 20–25 business days after shipment, please contact our support team for assistance.
8. Address Accuracy & Lost Packages
Please ensure your address is correct at checkout. Your address should include:
- Full name
- Street address (including apartment/unit number if applicable)
- City
- State
- ZIP code
- Phone number (for delivery coordination)
1Up Retro Clothing is not responsible for delays or lost items due to incorrect, incomplete, or illegible address details provided at checkout.
If your order hasn’t arrived within the estimated window, please contact us immediately at support@oneupretroclothing.com or +1 (916) 306-8863 with your order number and tracking information.
9. Shipping Restrictions
Single Shipping Address: Each order can only be shipped to one delivery address.
PO Boxes: We may ship to PO Boxes within the United States, primarily through USPS.
APO/FPO Addresses: Delivery to military addresses may not be available for all products or carriers.
Local Pickup: Local pickup is available in Sacramento. Select this option at checkout or contact us to arrange.
10. Taxes, Duties, and VAT
International Orders: Customs duties, import taxes, VAT, and other destination-related charges are not included in the shipping cost unless clearly stated at checkout.
Customer Responsibility: Any applicable import fees, duties, or taxes are the responsibility of the recipient.
Local Regulations: These charges vary by country, so we recommend checking with your local customs office for more information before placing an order.
11. Damaged or Defective Items Upon Arrival
If your package arrives damaged or the item is defective:
- Document the Damage: Take clear photos of the damaged packaging and item
- Contact Us Immediately: Email support@oneupretroclothing.com or call +1 (916) 306-8863 with photos and your order number
- Do Not Discard Packaging: Keep the original packaging and materials for carrier inspection if needed
- Resolution: We will work with you to arrange a replacement or refund
12. Shipping Support
If you have any questions about shipping or need help with your order, please contact us:
- Email: support@oneupretroclothing.com
- Phone: +1 (916) 306-8863
- Store Address: 3400 Broadway, Suite 140, Sacramento, CA 95817, USA
- Trading Name: 1Up Retro Clothing
- Legal Name: We Can Custom LLC
- Registered Office Address: 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
- Business Hours: Wed–Sun, 11:00 AM–5:00 PM PST
- Response Time: Within 24 hours (during business hours)
Questions? Contact us anytime at support@oneupretroclothing.com or +1 (916) 306-8863. We’re here to help!
