Refund and Returns Policy
Last Updated: August 20, 2026
At 1Up Retro Clothing, we want you to feel confident when you shop with us. This Return & Refund Policy explains when an item may be returned, how to start a request, and how approved refunds are handled. It applies to purchases made through oneupretroclothing.com and to eligible in-store purchases.
Quick Reference
| Topic | Summary |
|---|---|
| Return request window | Within 14 calendar days of delivery for online orders or purchase for in-store orders. |
| Eligible condition | Unused, unwashed, unworn, unaltered, and returned with original tags or packaging where provided. |
| Personalized and final-sale items | Final sale unless the item arrives damaged, defective, or materially different from its listing. |
| Return shipping for our error | 1Up Retro Clothing provides instructions and, where applicable, a prepaid label. |
| Return shipping for a change of mind | The customer is responsible for return shipping and any carrier insurance they choose to purchase. |
| Refund timing | After inspection, approved refunds are issued to the original payment method; banks may take 3–7 business days to post funds. |
| Order cancellation | See the separate Cancellation Policy; requests should be sent within 24 hours and before fulfillment begins. |
1. Return Eligibility and Time Frame
You may request a return within 14 calendar days after an online order is delivered or after an eligible in-store purchase is completed. A return request does not guarantee approval; the item must satisfy the conditions in this policy.
Eligible reasons include a verified product defect, transit damage, an incorrect item, an item that materially differs from its description, or an eligible change-of-mind return. Please contact us before sending any item back.
2. Return Conditions
To be accepted, a return must be received in substantially the same condition in which it was delivered. The garment or accessory must not have been worn beyond trying on, washed, altered, repaired, scented, soiled, or damaged after delivery. Please include the order confirmation or other reasonable proof of purchase and return any tags, accessories, and packaging that were supplied with the item.
We may decline a return that does not meet these conditions. If a non-eligible item is sent to us, we will contact you and may return it at your expense.
3. Items Not Eligible for Return
The following are final sale except where required by law or where we confirm a defect, shipping damage, or a material fulfillment error:
- Personalized, customized, or made-to-order items after production has started;
- Items identified as “Final Sale” at checkout or on the product page;
- Gift cards and non-physical digital items, if offered;
- Items returned without reasonable proof of purchase; and
- Items that have been worn, washed, altered, or otherwise changed after delivery.
4. Vintage, Pre-Loved, and One-of-a-Kind Items
Vintage and pre-loved clothing may show normal signs of age, wear, fading, patina, or construction differences. Those characteristics are part of the item’s history and are not defects when they are reasonably disclosed in the product description, photographs, or condition notes. Please review all listing information carefully and contact us before purchase if you would like additional details.
5. How to Start a Return
- Contact 1Up Retro Clothing within the applicable return window at support@oneupretroclothing.com or (916) 306-8863.
- Provide your order number, the item you wish to return, the reason for the request, and clear photographs if the item is damaged, defective, or incorrect.
- Wait for written return instructions. Do not mail an item back without authorization, because an unauthorized return may delay review.
- Pack the item securely and use a trackable method if you are responsible for return shipping. Keep your shipment receipt and tracking number until the return is resolved.
6. Return Shipping Costs
If we confirm that the item was defective, damaged in transit, incorrect, or materially misdescribed, we will provide reasonable return instructions and may provide a prepaid shipping label. For an eligible change-of-mind return, the customer is responsible for return shipping costs and for ensuring the item arrives safely.
7. Inspection, Refunds, and Store Credit
After your return arrives, we will inspect it within 1–5 business days. If approved, we will issue the refund to the original payment method for the eligible amount. Original shipping charges are non-refundable unless the return resulted from our confirmed error or applicable law requires otherwise.
Once issued, a payment provider or bank may require an additional 3–7 business days to display the funds. For eligible in-store cash purchases, we may offer store credit or another permitted refund method after confirming the purchase record.
8. Exchanges
Because vintage and limited-quantity inventory may be unique, a direct exchange may not be available. Where an item is eligible for return, the usual process is to return the original item for an approved refund and place a new order for the preferred item. If we confirm a fulfillment error or defect and an identical replacement is available, we may offer a replacement at no additional product cost.
9. Damaged, Defective, or Incorrect Deliveries
Please inspect your order promptly. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with your order number and clear photographs of the item and original packaging. Do not discard the packaging until we finish reviewing the claim. Timely notice helps us investigate with the carrier and offer an appropriate resolution.
10. Contact Us
For a return request or a question about this policy, contact 1Up Retro Clothing at support@oneupretroclothing.com, (916) 306-8863, or 3400 Broadway Ste 140, Sacramento, CA 95817, USA. Support hours are Thursday–Sunday, 11:00 AM–5:00 PM Pacific Time.
11. Policy Updates
We may update this policy to reflect changes to our operations or applicable law. The updated version will be posted on this page with a revised “Last Updated” date. This policy should be read together with our Shipping Policy, Payment Policy, Cancellation Policy, Privacy Policy, and Terms of Service.
