Refund and Returns Policy
At 1Up Retro Clothing, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Order Cancellation
Orders may be cancelled within 24 hours of purchase at no additional charge.
To request a cancellation, please contact us as soon as possible at:
- Email: support@oneupretroclothing.com
- Phone: (916) 306-8863
Please include your order number in your request.
Once an order has been processed or shipped, it can no longer be cancelled. However, eligible items may still be returned in accordance with this policy.
2. Return Eligibility
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, items must meet all of the following conditions:
- Unworn, unwashed, and unaltered;
- Free from odors, stains, pet hair, or signs of use;
- Returned with original tags and packaging (if applicable);
- Accompanied by proof of purchase, such as an order confirmation or receipt.
Items returned that do not meet these conditions may not qualify for a refund.
3. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Final sale or clearance items;
- Gift cards;
- Items that have been worn, washed, altered, or damaged after delivery.
4. Vintage & Retro Item Information
Many of our products are vintage or retro-inspired pieces. Due to the nature of vintage apparel, minor signs of age or wear may be present and are considered part of the item’s character.
Any significant imperfections, flaws, or defects known to us will be disclosed in the product description or photographs. If an item differs substantially from its description, please contact us and we will work to resolve the issue.
5. Incorrect, Damaged, or Defective Items
If you receive an incorrect item or an item that is damaged or defective, please notify us within 7 days of delivery by emailing support@oneupretroclothing.com with:
- Your order number;
- A description of the issue;
- Clear photographs of the item received.
If the claim is approved, we will provide a prepaid return shipping label and cover all return shipping costs.
6. Return Shipping Costs
- If the return is due to our error (incorrect, damaged, or defective item), we will cover the return shipping cost.
- For returns initiated for other eligible reasons, the customer is responsible for return shipping expenses.
Customers are encouraged to use a trackable shipping service, as we cannot guarantee receipt of returned packages.
7. Refund Processing
Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original method of payment within 1–5 business days after inspection. Depending on your financial institution, it may take an additional 3–7 business days for the refund to appear on your account statement.
Original shipping charges are non-refundable unless the return is the result of our error.
8. Exchanges
We currently do not offer direct exchanges.
If you would like a different size or style, please return the eligible item for a refund and place a new order separately.
9. Return Address
1Up Retro Clothing
3400 Broadway Ste 140 Sacramento, CA 95817, USA
7. Contact Support
For all inquiries, please reach out during our business hours (Thu–Sun, 11:00 AM–5:00 PM PST):
- Email: support@oneupretroclothing.com
- Phone: +1 (916) 306-8863
- Store Address: 3400 Broadway Ste 140 Sacramento, CA 95817, USA
- Trading Name: 1Up Retro Clothing
- Legal Name:Â SENSKE CPAP SUPPLY INCORPORATED
- Registered Office Address:Â 3002 E BRIDGEPORT AVE, SPOKANE, WA 99207-5708, United States
